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I’m writing to let you know about upcoming changes to our fees starting in June.

Introducing a payment processing fee to clients
To offset high payment servicing costs, we’ll start charging a fee to process your payments.


By default, a 2.75% processing fee will be charged per payment.

Alternatively, you’re eligible to pay a $25 flat monthly fee (instead of 2.75% per payment) if you pay exclusively with your bank account. If you expect to spend over $910/month, we recommend this option as you’ll save on fees.*

To learn more, visit our client pricing page.
Updating the service fee freelancers pay
The service fee that freelancers pay to Upwork will change from a flat 10% to a sliding fee per client relationship,decreasing the more the freelancer works with a client:

  • 20% for the first $500 billed with the client
  • 10% for lifetime billings with the client between $500.01 and $10,000
  • 5% for lifetime billings with the client that exceed $10,000

When a freelancer has billed enough with a client to qualify for a lower fee, they’ll see an automatic increase in their take-home earnings. The client will pay the same rate on existing contracts.

To learn more, visit our freelancer pricing page.

Building a business for the long term
These pricing changes are meant to reward long-term, repeat work and cover the costs of serving all parties on our platform—allowing us to support you better over the long run.

What should you do next?
Over the next several weeks, we’ll follow up with more details on when these changes will take effect. In the meantime, review our client and freelancer pricing pages and updatedTerms of Service. Thank you for your understanding and your business.


Stephane Kasriel
CEO, Upwork